Search by keyword or browse by industry — from short courses to nationally recognised certificates, each one with a real course flyer to download.
Showing all 36 courses and skill sets
Entry-level Business Services skills for those preparing for their first workplace — procedural, clerical and administrative tasks under direct supervision.
General Office Assistant, Administrative Trainee, Customer Service Assistant
Core business administration skills: payroll, correspondence, spreadsheets, customer service, scheduling and presentations.
Administrative Assistant, Clerical and Administration Worker, Customer Service Officer
For business support staff who want to sharpen their computing, writing, communication and accounting skills for the modern office.
Clerical and Administration Worker, Receptionist, Office Administration
Outstanding customer service across every channel — including difficult conversations, faster typing and accurate record-keeping.
Customer Service Officer, Customer Service Representative, Sales Consultant
Organising and controlling workplace records and systems — built for anyone managing information for a business.
Information Officer, Administration Officer, Assistant Records Clerk
A pathway into medical reception — medical terminology, patient records and the fundamentals of healthcare admin.
Medical Administrator, Medical Receptionist, Medical Secretary
For emerging leaders and managers — personal performance, guiding others, WHS fundamentals and emotional intelligence.
Team Leader, Supervisor, Frontline Manager
Develop skills to work respectfully and inclusively with others, supporting wellbeing and positive workplace culture.
BSBPEF201 Support personal wellbeing in the workplace, BSBTWK301 Use inclusive work practices
Units selected from BSB30120 Certificate III in Business.
Build core administration skills to support day-to-day business operations in office and service environments.
BSBXCM301 Engage in workplace communication, BSBSUS211 Participate in sustainable work practices
Units selected from BSB30120 Certificate III in Business.
Build confidence communicating effectively with colleagues, supervisors, and customers in a range of workplace settings.
BSBXCM301 Engage in workplace communication, BSBPEF201 Support personal wellbeing in the workplace
Units selected from BSB30120 Certificate III in Business.
Strengthen customer service capability, including handling complaints, advising on products, and delivering consistent service outcomes.
SIRXCEG002 Assist with customer difficulties, BSBOPS305 Process customer complaints, BSBOPS304 Deliver and monitor a service to customers, SIRXPDK001 Advise on products and services
Build practical skills in customer communication, managing difficult interactions, recording information and providing advice on products and services in a contact centre environment.
BSBTEC202 Use digital technologies to communicate in a work environment, SIRXPDK001 Advise on products and services, SIRXCEG002 Assist with customer difficulties, BSBDAT201 Collect and record data
Online, flexible skill-building for job readiness — interview prep, communication, confidence, goal setting and financial literacy.
Job interviews, confidence & resilience, emotional control, goal setting, time management, financial literacy
Gain the core knowledge needed to work safely, support personal wellbeing, and meet basic workplace health and safety expectations.
BSBWHS211 Contribute to the health and safety of self and others, SIRXHWB001 Maintain personal health and wellbeing
Units selected from BSB20120 Certificate II in Workplace Skills and SIR30216 Certificate III in Retail.
Practical digital skills for modern workplaces — devices, software and working safely online, from foundational to applied.
IT Support Officer, Service Desk Assistant, Junior Digital Support
Develop practical digital skills to confidently use common workplace technology and business documents.
BSBTEC203 Research using the internet, BSBTEC302 Design and produce spreadsheets, BSBTEC303 Create electronic presentations, BSBTEC301 Design and produce business documents
Learn how businesses use social media effectively while maintaining ethical and professional standards.
SIRXOSM001 Identify and review social media and online platforms for organisational use, SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms
Build confidence using AI safely, write clearer messages and communicate more effectively at work.
BSBTEC202 Use digital technologies to communicate in a work environment
Units selected from BSB30120 Certificate III in Business.
Entry-level, person-centred community support — day-to-day individual support or delivery of community-based programs.
Welfare Support Worker, Youth Worker, Client Contact Officer
Person-centred care for people with disability or in aged care — helping clients live with more independence and dignity.
Accommodation Support Worker, Community House Worker, Aged Care / Health Care Assistant
Supporting teachers and student learning in primary and secondary settings, including students with diverse learning needs.
Education Assistant, Education Support Worker, Education Assistant (Culturally Diverse School)
Build foundational communication and wellbeing skills to prepare for work in health or community services settings.
HLTWHS006 Manage personal stressors in the work environment, CHCCOM005 Communicate and work in health or community services
Units selected from CHC32015 Certificate III in Community Services.
Build foundational skills in supporting people with disability to participate in their communities, while understanding the legal and ethical responsibilities of working in disability support.
CHCLEG001 Work legally and ethically, CHCDIS012 Support community participation and social inclusion
Units selected from CHC33021 Certificate III in Individual Support.
Build foundational skills in providing person-centred care to older Australians, understanding their individual needs and the responsibilities of working in aged care settings.
CHCLEG001 Work legally and ethically, CHCAGE013 Work effectively in aged care
Units selected from CHC33021 Certificate III in Individual Support.
Designed for individuals with an existing Certificate III in health or community services looking to upskill in aged care.
CHCAGE011 Provide support to people living with dementia, CHCAGE013 Work effectively in aged care, CHCCCS038 Facilitate the empowerment of people receiving support, CHCCCS031 Provide individualised support, CHCPAL003 Deliver care services using a palliative approach
Practical placement required: 30 hours — students source and complete their own placement.
Designed for individuals with an existing Certificate III in health or community services looking to upskill in disability support.
CHCCCS038 Facilitate the empowerment of people receiving support, CHCDIS011 Contribute to ongoing skills development using a strengths-based approach, CHCDIS012 Support community participation and social inclusion, CHCDIS020 Work effectively in disability support
Practical placement required: 30 hours — students source and complete their own placement.
Build strategies to manage stress, resilience, and wellbeing in demanding or high-pressure work environments.
HLTWHS006 Manage personal stressors in the work environment
Engaging customers, running daily store operations and meeting organisational standards across specialty, supermarket and QSR retail.
Shop Assistant, Supermarket Team Leader, Customer Service Representative
Build practical customer service skills to confidently support customers, handle issues, and work effectively in retail and fast-paced service environments.
SIRXCEG003 Build customer relationships and loyalty, SIRXCEG002 Assist with customer difficulties
Units selected from SIR30216 Certificate III in Retail.
Learn practical strategies to safely manage challenging customer behaviour while maintaining professionalism and workplace safety.
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
A solid foundation in service, sales and operations — hands-on skills backed by real industry standards.
Barista, Bar Attendant, Waiter
Develop essential customer service skills to deliver positive experiences across hospitality, retail, and service-based workplaces.
SITXCCS014 Provide service to customers, SITXCOM007 Show social and cultural sensitivity
Practical placement required: 30 hours — students source and complete their own placement.
The skills and knowledge behind professional cleaning — routine and non-routine tasks, client work and safe tool use.
Commercial Cleaner, Domestic Cleaner, Industrial Cleaner
Develop practical skills to safely clean and maintain amenities in commercial and workplace environments.
BSBWHS211 Contribute to the health and safety of self and others, CPPCLO3100 Maintain cleaning storage areas, CPPCLO3103 Clean and maintain amenities
Units selected from CPP30321 Certificate III in Cleaning Operations.
Practical placement required: 30 hours — students source and complete their own placement.
Inventory accuracy and logistics across the supply chain — helping organisations keep schedules and avoid disruption.
Supply Chain Administration Officer, Warehouse Assistant, Store Person
Prepare for entry-level warehouse and logistics roles by developing work readiness, safety, and basic handling skills.
BSBPEF101 Plan and prepare for work readiness, TLIA0010 Identify goods and store to specifications
Units selected from BSB20120 Certificate II in Workplace Skills and TLI30325 Certificate III in Supply Chain Operations.
Practical placement required: 20 hours — students source and complete their own placement.
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